The best way to reach us is by emailing us at:
ithelp@biochem.umass.edu or ithelp@chem.umass.edu.
Please include the following in your help request (if applicable):
- A brief summary of the issue or request
- The location, make/model, and operating system of your device
- Any error messages you are receiving
- The date and time you experienced the issue
These send an email to our issue tracking system and you should receive an automated response immediately.
Someone from the team will typically respond within half an hour.
We are typically available from 8:00am to 5:00pm on weekdays.
Contact Information
| John Maher | *Retired* | john[at]chem.umass.edu |
| Gary Rehorka | 413-345-1846 | rehorka[at]umass.edu |
| Ryan Svoboda | 413-687-1024 | rsvoboda[at]umass.edu |
In an emergency, both Departments’ office staff have our contact information.
