Requesting Help

The best way to reach us is by emailing us at the addresses below.

Email us at:

(Emailing the above addresses will send an email to our request management system that the entire team receives. If you do not hear back from us within 24 hours, please feel free to contact us by phone.)

TRY TO AVOID SENDING ATTACHMENTS. If necessary, upload an attachment to Google Drive or OneDrive and share it with an email address listed above.

Please include the following in your help request (if applicable):

  • A brief description of the issue or request
  • The date and time you experienced the issue
  • Any error messages you are receiving
  • The make/model and operating system of your device


In an emergency, both Departments’ office staff have our contact information.

About Us

The Departments of Biochemistry & Molecular Biology and Chemistry have a shared IT team. Together we run and maintain a discrete physical network, servers, a cluster facility, and we assist faculty, students, and staff with their computing needs. Our staff members are:

John Maher413-835-5971john[at]
Gary Rehorka413-345-1846rehorka[at]
Ryan Svoboda413-687-1024rsvoboda[at]

We are available from 8:30am to 5:00pm on weekdays, although we are sometimes around both before and after those hours to assist you.

Need help?